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Privacy Policy.

1. Introduction
Ruane Technical Services Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller
For the purposes of UK GDPR, Ruane Technical Services Ltd is the data controller responsible for your personal data.

3. What Information We Collect
We may collect and process the following types of personal data:

  • Contact information (e.g. name, email address, phone number)

  • Business information (e.g. company name, job title)

  • Communication data (e.g. enquiries submitted via forms, email correspondence)

  • Website usage data (e.g. IP address, browser type, pages visited, time spent on site)
     

4. How We Use Your Information
We use your personal data to:

  • Respond to enquiries and provide requested information

  • Deliver consultancy services and manage client relationships

  • Improve our website, services, and user experience

  • Comply with legal, regulatory, and contractual obligations
     

5. Lawful Basis for Processing
We process personal data under the following lawful bases:

  • Consent – when you submit an enquiry or agree to receive communications

  • Contract – where processing is necessary to deliver agreed services

  • Legitimate interests – to improve our services, website performance, and customer experience

  • Legal obligation – where required for compliance with applicable laws
     

6. Data Sharing
We do not sell or trade your personal data.
We may share your data with trusted third-party service providers where necessary to deliver our services (e.g. IT systems, analytics providers), and only where appropriate safeguards are in place.

7. Data Retention
We retain personal data only for as long as necessary:

  • Enquiry data: up to 12 months from last contact

  • Client data: up to 6 years for legal, tax, and accounting purposes

  • Website analytics data: in line with provider retention settings

After this period, data will be securely deleted or anonymised.

8. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

9. Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing

  • Withdraw consent at any time (where processing is based on consent)

  • Request transfer of your data (data portability)

To exercise any of these rights, please contact us using the details below.

10. Cookies and Tracking
Our website uses cookies and similar technologies to enhance user experience and analyse website performance.
We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. These tools may collect anonymised usage data.
Non-essential cookies will only be used where you have provided consent via our cookie banner.
For more information, please see our Cookie Policy.

11. Third-Party Services
We may use third-party tools and platforms to support our services and website functionality. These providers may process data on our behalf and are required to handle it in accordance with applicable data protection laws.

12. Your Right to Complain
If you have concerns about how we handle your personal data, please contact us in the first instance.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:
Website: https://www.ico.org.uk

13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Ruane Technical Services Ltd
tony@ruanets.com
07827 997138

To learn more about this, check out our article “Creating a Privacy Policy”.

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